DSA – Information under the Digital Services Act

MUZIKER, a.s., with its registered office at Drieňová 1H, 821 01 Bratislava – Ružinov District, Slovak Republic, Company ID 35 840 773, registered in the Commercial Register of the Bratislava III Municipal Court, Section Sa, Insert No. 3337/B, in accordance with Regulation (EU) 2022/2065 of the European Parliament and of the Council on a Single Market for Digital Services (hereinafter the „DSA“), provides the following information on the provision of intermediary services.

Type of service provided

The Company provides an intermediary service in the form of an online platform within the meaning of Article 3(i) of the DSA, which enables recipients of the service to store, make available and disseminate information in the form of user-generated content, in particular through the publication of product and customer reviews, as well as user product questions and answers.

Single points of contact (Articles 11 and 12 of the DSA)

The Company has established single points of contact designated exclusively for electronic communication under the DSA, through which the Company may be contacted in matters relating to the application of the DSA.

The Company ensures that submissions received through these points of contact are handled without undue delay, no later than within a reasonable period corresponding to the nature and complexity of the specific submission.

• Point of contact for Member State authorities, the European Commission and the European Board for Digital Services: [email protected]
• Point of contact for recipients of the service (including content reporting and complaints): [email protected]

Communication through the above points of contact is conducted in Slovak, Czech or English.

Mechanism for reporting illegal content (Article 16 of the DSA)

The Company allows any natural or legal person to submit a notice regarding information that they consider to be illegal content within the meaning of the DSA. For this purpose, the Company has established a notification mechanism designed to be easily accessible, user-friendly and to enable effective submission of notices by electronic means. This mechanism ensures that notices containing all legally required elements can be properly assessed and that appropriate and timely measures can be taken on their basis.

A notice may be submitted in particular via the „Report content“ function, which is available directly with individual items of user content (reviews and product questions and answers), or by sending an electronic submission to: [email protected].

For a notice to be considered duly submitted within the meaning of Article 16(2) of the DSA, it must contain:

• a sufficiently reasoned explanation of the grounds on which the notifying party considers the content in question to be illegal,
• a clear identification of the exact location of the content in question, in particular by means of a URL,
• the name, surname and email address of the notifying party (which will not be published),
• a statement confirming that the notifying party is acting in good faith and that the information provided in the notice is accurate and complete.

The Company assesses notices individually and takes decisions without undue delay; it informs the notifying party of the outcome of the assessment, where their contact details are available.

Content moderation and measures against abuse (Articles 14, 17, 23 of the DSA)

The terms for publishing and moderating user content are governed by the Company's General Terms and Conditions: General Terms and Conditions .

Content moderation (including reviews and product questions and answers) is carried out exclusively on the basis of individual assessment performed by authorised persons of the Company. When making decisions on content moderation or applying measures against recipients of the service, the Company acts in a non-discriminatory, non-arbitrary manner and with due professional care.

In the event of a decision to restrict the visibility of content, remove it or otherwise interfere with the content or account, the Company shall provide the affected recipient of the service with a statement of reasons for such decision in accordance with Article 17 of the DSA, which shall include in particular the reason for the decision, its legal basis and the type of measure taken.

In accordance with Article 23 of the DSA, the Company may take reasonable and proportionate measures against recipients of the service who repeatedly provide manifestly illegal content or submit manifestly unfounded notices. Such measures may include in particular:

• sending a warning of breach of the rules,
• temporary suspension of the ability to add content (typically for 30 days),
• permanent restriction or cancellation of the user account.

The Company applies these measures appropriately and proportionately, taking into account the nature, severity and frequency of the breaches.

Internal complaint-handling system and out-of-court dispute settlement (Articles 20 and 21 of the DSA)

If the Company takes a content moderation decision (in particular a decision to remove content, restrict its visibility or apply a measure against a user account), the affected recipient of the service has the right to lodge a complaint against such decision through the Company's internal complaint-handling system within a period of 6 months from its delivery. A complaint may be submitted electronically to [email protected].

The Company shall assess the complaint without undue delay, but no later than within 30 days from its receipt, in a non-discriminatory, objective manner and with due professional care. The complainant will be informed of the outcome of the assessment, together with the reasoning behind the decision.

Without prejudice to the possibility of seeking judicial redress, in accordance with Article 21 of the DSA the recipient of the service has the right to refer the matter to an out-of-court dispute settlement body certified by the relevant Digital Services Coordinator in a Member State. The current list of such bodies is available on the website of the European Commission: Digital Services Coordinators | Shaping Europe’s digital future.

Number of active recipients of the service (Article 24(2) of the DSA)

In accordance with Article 24(2) of the DSA, the Company regularly, at least once every six months, publishes information on the average monthly number of active recipients of the service in the European Union.

The current average monthly number of active recipients of the service in the European Union for the last six months is 1.2 million.

This figure is a qualified estimate by the Company carried out on the basis of available analytical data and a methodology corresponding to the requirements of the DSA. The figure does not include duplicate access from the same device or automated traffic.

Transparency report (Article 15 of the DSA)

In accordance with Article 15 of the DSA, the Company publishes at least once a year a transparency report containing information on content moderation carried out by the Company during the relevant period, including data on notices received, complaints submitted, decisions taken and measures applied.